Frequently Asked Questions
Everything you need to know about professional sports gear and your orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 7-14 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.
How do I ensure I choose the correct size for Rigorer basketball shoes?
We recommend referring to our specific Size Guide located on each product page. Our performance footwear generally fits true to size, but if you have wider feet, we suggest going up half a size for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags and packaging intact. Please note that for hygiene reasons, certain protective gear and socks cannot be returned once opened.
Are Rigorer products covered by a warranty?
Yes, all our professional sports equipment and footwear come with a limited 90-day manufacturer warranty against defects in materials and workmanship.
Do you offer international shipping?
Rigorer Official Flagship Store ships to most major countries worldwide. Shipping costs and delivery windows are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region to ensure a secure checkout experience.